Terms of Service

Please read these Terms of Service carefully before using Zipflow. By creating an account or using the service, you agree to be bound by these terms.

1. The service

Zipflow is a quoting and job management tool for UK tradespeople. It helps you generate quotes, manage jobs, schedule work, and send invoices. Zipflow is provided by Zipflow Ltd ("we", "us").

2. Your account

• You must be 18 or over to use Zipflow
• You are responsible for keeping your login credentials secure
• You are responsible for all activity on your account
• You must provide accurate information when setting up your profile
• One account per person — you may not share accounts

3. Acceptable use

You agree not to:

• Use Zipflow for anything illegal or fraudulent
• Send spam or unsolicited messages to customers
• Attempt to access other users' data
• Reverse engineer, copy, or redistribute the Zipflow software
• Use the service in a way that could damage or overload our systems
• Misrepresent quotes or prices to customers

4. Quote accuracy

Zipflow uses AI to suggest quote prices based on typical UK rates. These are estimates only. You are solely responsible for reviewing and approving all prices before sending a quote to a customer. Zipflow does not guarantee the accuracy or completeness of any AI-generated content.

5. Customer data

When you enter customer details into Zipflow, you confirm that you have a legitimate basis to store and process that data (e.g. a business relationship or the customer's consent). You are the data controller for your customers' personal data. We process it on your behalf as a data processor under UK GDPR.

6. Intellectual property

Zipflow and its software, design, and content are owned by Zipflow Ltd. You may not copy, distribute, or create derivative works without our permission. Your job data and business information remain yours.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance that temporarily affects access. We are not liable for losses caused by service downtime.

8. Limitation of liability

To the maximum extent permitted by law, Zipflow Ltd is not liable for:

• Loss of business, revenue, or profits
• Losses arising from inaccurate AI-generated quotes
• Data loss due to circumstances beyond our control
• Any indirect or consequential losses

Our total liability to you in any 12-month period shall not exceed the amount you paid us in that period.

9. Termination

You may delete your account at any time from Settings. We may suspend or terminate accounts that breach these terms. On termination your data will be deleted within 30 days.

10. Changes to these terms

We may update these terms. We will give you at least 14 days notice of significant changes by email. Continued use after that period constitutes acceptance.

11. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Zipflow Ltd
Email: legal@zipflow.co.uk
Website: zipflow.co.uk